Creating Value in Financial Services: Strategies, Operations by Edward L. Melnick, Praveen R. Nayyer, Michael L. Pinedo,

By Edward L. Melnick, Praveen R. Nayyer, Michael L. Pinedo, Sridhar Seshadri

Creating worth in monetary Services is a compilation of cutting-edge perspectives of top lecturers and practitioners on how monetary carrier businesses can achieve modern day aggressive atmosphere. The publication relies on meetings held at big apple collage: the 1st, `Creating worth in monetary Services', held in March 1997, and the second one, `Operations and productiveness in monetary Services', in April 1998.
The e-book is largely designed to be a compendium of cutting edge pondering and perform within the administration of monetary providers corporations. there's no booklet this present day that has this concentration. It comprises rules which may practice to different carrier industries. issues addressed are more and more very important around the world because the monetary prone industries consolidate and look for leading edge new instructions and how one can create price in a fiercely aggressive environment.

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Indeed, the often mentioned pattern of commercial banks imitating one another in an unreflective herd instinct fashion may well be taking place with regard to these consolidations, just as had been the case before with the strategies of global expansion, and loans to sovereign nations, commercial real estate projects and LBOs. Pilloff and Santomero (1996) even suggest that perhaps bank managers are suffering from self-delusion in pursuing such consolidations. A key question is whether such a diversification strategy does in fact improve bank perfonnance, addressing the issue of what happens as the strategy gets implemented.

We are designing special packages with products and services in each of these areas. Most of these products will be developed in-house. For others, such as home nursing, we will act as an intermediary. One of our business units is conducting a pilot program. Others will follow shortly. Our integrated financial services concept is also paying off in the corporate market where we are able to support corporations for all the items on their balance sheet. We have a strong track record in corporate finance both in and outside the Netherlands.

14 CREATING VALUE IN FINANCIAL SERVICES Across all segments of the fmancial services industry and across all markets, the development and sustenance of enduring multi-product relationships with consumers remains the most hallowed strategic objective. Monahan (Chapter 5) notes, however, that research conducted by The Executive Board Company identified a growing current of dissatisfaction with the payoff from "traditional" relationship strategies (defmed as the cross-sales of proprietary products).

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